Refund Policy

This Refund Policy (“Policy”) of Ceedmart General Merchandise (“Ceedmart,” “we,” “our,” or “us”) explains the terms and conditions governing refunds, returns, replacements, cancellations, and related matters for products purchased through our website, distribution channels, or physical store.

This Policy applies to all customers, including wholesalers, retailers, distributors, resellers, procurement agents, corporate buyers, institutional buyers, and individual customers purchasing electronics, grains, foodstuffs, imported products, and related goods from us. By placing an order with us, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Nature of Business Operations

Ceedmart operates in:

• Wholesale and distribution of electronics and accessories.
• Importation and supply of products across Nigeria and Africa.
• Wholesale, distribution, and trading of grains and whole foods.
• Supply chain and procurement services.
• B2B and B2C transactions.

Due to the nature of our products, logistics processes, international sourcing operations, food handling standards, and wholesale transactions, refunds and returns are subject to strict conditions outlined in this Policy.

2. Refund Conditions & Eligibility

Refund, replacement, and return of products bought from our website will only be initiated where:

• The product substantially differs from the confirmed order specifications listed on our website.
• The wrong product was supplied by us.
• The product delivered is materially damaged before delivery to the customer.
• The order cannot be fulfilled by us.
• The customer was charged incorrectly.
• A cancellation request qualifies under this Policy.

Refunds are not automatic and remain subject to inspection, verification, logistics review, inventory validation, and approval by our team.

Conditions for Returns

To qualify for a return, the customer must:

• Provide proof of purchase or invoice.
• Provide delivery confirmation details.
• Return the product in its original condition.
• Ensure the product remains unused where applicable.
• Return all accessories, manuals, packaging, seals, and documentation.
• Allow inspection and verification by our team.

We reserve the right to reject returned items that:

• Show signs of use, abuse, alteration, or tampering.
• Are incomplete and damaged due to customer handling.
• Are returned outside the approved return window.
• Are exposed to contamination, moisture, pests, or improper handling by the customer.
• Show software-related issues not caused by hardware defects.
• Have damage resulting from power surges, improper installation, liquid exposure, accidents, or negligence.

Custom, Bulk, and Special Orders

The following are non-refundable once processing or procurement has commenced:

• Special import orders.
• Customised procurement requests.
• Bulk sourcing contracts.
• Made-to-order goods.
• Products sourced specifically at the customer’s request.

3. Timeline For Refund Request

Customers must follow the following notification timelines:

Failure to report issues within the applicable timeframe may result in rejection of the refund or return request.

It may take between 7 – 30 working days to process a refund for both local and import-related transactions. Timelines may be affected by verification processes, logistics procedures, and payment processors.

4. Refund Methods

• Where products are approved for refunds, customers may receive monetary refunds, product replacement, or a product exchange for an equivalent value of the initial product.
• We reserve the right to determine the most appropriate refund method.
• Approved returns may attract reasonable restocking or handling fees which may be deducted from the refund amount, especially for electronics, bulk orders, imported goods, or customised procurement requests.

How to Request a Refund

To initiate a refund or return request, customers should provide:

• Full name.
• Order number or invoice.
• Product details.
• Reason for request.
• Photos/videos where applicable.
• Delivery details.

Requests may be submitted via our customer support channels below.

5. Delivery and Logistics Issues

• Where delivery fails due to customer-related reasons (incorrect address, unavailability of recipient, refusal to receive goods, or failure to clear delivery requirements), additional delivery, storage, or logistics charges may apply.
• We are not liable for delays caused by third-party logistics providers, customs clearance processes, government actions, force majeure events, or weather conditions. Such delays shall not automatically qualify for refunds.

6. International Orders and Import Transactions

For imported goods and cross-border transactions:

• Refunds may depend on supplier/manufacturer approval.
• Customs duties, tariffs, shipping charges, and import costs may be non-refundable.
• Exchange rate fluctuations may affect refund values.
• Certain international orders may be final once procurement begins.

Customers are responsible for compliance with local import laws and regulations in their jurisdictions.

7. Cancellation Policy

• Customers may cancel orders before processing or shipment begins.
• Once procurement, packaging, importation, shipping, or delivery has commenced, cancellation may not be possible; administrative or logistics fees may apply; and partial refunds may be issued at our discretion.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• Our liability shall be limited to the amount paid for the affected product.
• We shall not be liable for indirect, incidental, special, or consequential damages.
• We shall not be responsible for business interruption, loss of profits, loss of contracts, or supply chain disruptions resulting from product issues or delivery delays.

9. Force Majeure

We shall not be liable for failure or delay in performing obligations caused by events beyond our reasonable control, including:

• Natural disasters.
• Pandemics.
• War.
• Civil unrest.
• Government restrictions.
• Import/export bans.
• Labour disputes.
• Fuel scarcity.
• Transportation disruptions.
• Power failures.

10. Fraud Prevention

To prevent fraud and abuse:

• KYC identity verification may be required.
• Refund requests may undergo compliance review.
• Suspicious transactions may be reported to relevant authorities.

We reserve the right to suspend transactions pending investigation.

11. Your Rights

In accordance with the Federal Competition and Consumer Protection Act (FCCPA) 2018, your rights include:

• The right to be informed in plain and understandable language of this Refund Policy.
• The right to the disclosure of our product’s prices and services.
• The right to disclosure of any reconditioned or second-hand goods displayed on our website.
• The right to receive an invoice with a detailed record of your purchases, unit of items bought, price, applicable taxes, and total value.
• The right to examine any product of your choice before purchasing.
• The right to return damaged or wrong products purchased from our website/store, subject to this Policy and our Shipping Policy.

12. Changes to This Policy

• We reserve the right to update, amend, or modify this Refund Policy at any time without prior notice.
• Updated versions shall become effective immediately upon publication on our website unless otherwise stated.
• Continued use of our website after these updates will be construed as acceptance of the updated Refund Policy.

13. Governing Law and Dispute Resolution

This Policy shall be governed by the laws of the Federal Republic of Nigeria. Any disputes arising from this Policy may first be resolved through:

• Good-faith negotiations.
• Arbitration or courts of competent jurisdiction, where necessary.

14. Contact Information

For refund requests, complaints, or support inquiries, contact: