Privacy Policy

Ceedmart General Merchandise (“Ceedmart,” “we,” “our,” or “us”) respects your privacy and is committed to keeping whatever information we receive from you secure. This Privacy Policy describes how and why we might collect, store, use, and/or share (“process”) your information when you use our website. We strongly advise that you read and understand this policy before accessing our website and our products.

1. Information We Collect

“Personal Information” refers to information whether processed alone, or in connection with other information, could be associated with an individual. The Personal Information we collect varies depending on our relationship and interactions with you.

1.1 We collect the following personal information from you:

• Information that you voluntarily provide to us when you register on our platform.
• Information shared with us when you express an interest in knowing about us or our products and services.
• Information you share with us when you use our services.
• Any information you share with us when you contact us.
• Any other information that will enable us to provide our services effectively to you.

The personal information that we collect depends on the context of your interactions with us, and may include your email address, name, location, etc.

2. How We Process Your Information

We may process or use Personal Data for the following purposes:

• Account creation and authentication — we process your information so you can create and log in to your account, and keep your account in working order.
• Respond to user inquiries / offer support — to respond to inquiries and solve any potential issues with the requested service.
• Request feedback — when necessary to request feedback and contact you about your use of our services.
• Marketing and promotional communications — in accordance with your marketing preferences. You may opt out at any time.
• Protect our services — including fraud monitoring and prevention.
• Identify usage trends — to better understand how our services are used so we can improve them.

3. Legal Basis For Processing Your Information

In compliance with the Nigeria Data Protection Act (NDPA), the legal bases on which we rely include:

• Consent — you may withdraw your consent at any time by contacting us at hello@ceedmart.com.
• Performance of a Contract — to fulfil our contractual obligations to you.
• Legitimate Interests — to send special offers, analyse usage, diagnose problems, and improve user experience.
• Legal Obligations — to comply with law enforcement or regulatory requests, defend our legal rights, or as evidence in litigation.
• Vital Interests — to protect your vital interests or the vital interests of a third party.

4. Disclosure Of Personal Information

We may share your data in the following circumstances:

• With third-party vendors, service providers, contractors, or agents who perform services for us and require access to such information.
• For business-related purposes such as negotiations, mergers, sale of company assets, financing, or acquisition of all or a portion of our business.
• With our affiliates, which we require to honour this Privacy Policy.
• With any person or entity that requires access to conduct an audit, review, or assessment of our business, services, or personnel.
• With any regulatory authority, law enforcement agency, or court where required by law.

5. Information Retention

• We retain your information for as long as necessary to provide our services, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our policies.
• When we have no ongoing legitimate business need to process your personal information, we delete or anonymise it, or where this is not possible, securely store and isolate it from further processing until deletion is possible.

6. Your Rights

Depending on your country of residence, you may have certain statutory rights, including the right to:

• Access your personal information and supplementary information that this Privacy Policy describes.
• Be informed about the lawful basis for which we are processing your information.
• Be informed about the recipients or any category of those who will receive your personal information.
• Be informed of the retention period of your personal data.
• Lodge a complaint with your local data protection authority/commission.
• Correct any mistakes in your information.
• Object to decisions being taken by automated means.
• Object in certain situations to our continued processing of your personal information.
• Transfer your Personal Data to a third party (data portability).

7. Data Security

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our commitments and efforts, we do not guarantee a 100% safeguard from breach. Please only access our services within a secure environment.

8. Personal Data From Minors

We do not knowingly solicit data from, or market to, children under 18 years of age. By using our services, you represent that you are at least 18, or that you are the parent/guardian of such a minor and consent to their use of our services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete that data. If you become aware of any data we may have collected from children under 18, please contact us at hello@ceedmart.com.

9. Limitation of Liability

• We comply with relevant laws governing your personal data. We will not be liable for any actions, violations, or infringements caused by third-party technologies, platforms, partners, or businesses, who retain your information without your consent or in violation of this Privacy Policy, after we have shared it for the purpose of providing our services.
• Save to the extent stipulated by law, we shall not bear any liability for loss, violations, or infringements of your rights or information arising from your misuse of our platform and services.

10. Changes To This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible. We may notify you of material changes by prominently posting a notice on any of our platforms or directly. Continued use of our website after these updates will be construed as acceptance of the updated policy.

11. Contact Us

If you have questions or comments regarding this Privacy Policy, please email us at hello@ceedmart.com.